Refund policy
We at Manner believe that it is our primary duty to bring to you a quality heirloom, which can stand the test of time. In furtherance of this all products that leave our warehouse are subject to multiple quality checks. However if despite our efforts the product fails to match the Manner standard ( If the wrong product is delivered or the product is damaged or broken due to a genuine Manufacturing defect) we would be more than happy to Exchange the product or replace It for you.
The following rules apply to the replacement or exchange requested by the Customer-
- All requests for exchange or replacement must be made within 48 hours of receiving the product.
- When a return is requested by reason of a damaged product or a broken product being delivered the return or exchange would be subject to a review by the Manner production team.
- Any items that do not meet our policy would not be exchanged and would be returned to you.
- All items being returned must be unused, unworn, and unaltered.
- Customised or personalised products would not be eligible for exchange by any reason other than a manufacturing defect.
- All costs related to the return of the item would be borne by the Customer, unless such return has been initiated by reason of a manufacturing defect.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.mannerindia@gmail.com